Reviews For Sport Clips Haircuts of Calallen

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1 rating

Called ahead earlier in the day and asked if they were accepting personnel and how (wasn’t sure on how things were done because of covid and first time trying this particular establishment) drove About 30 mins... walked in and was told that if I didn’t have an online reservation, wait time would be over 4 hours!! I wish they would of told me on the phone to check in online other then they do accept walk-ins... Waste of a trip... got a haircut at a Supercuts instead.

1 rating

Hi. Me and my son checked in at 1 pm and was told that I would be contacted when we were up. We waited in our car and watched people come in and out of the establishment. I entered to ask if we where getting closer, and was informed they would contact me via phone call. Three hours passed and I asked again, and again was told that they would contact me. There was nobody in the lobby, and that point I finally decided to leave. I very disappointed at this place for the lack of customer service. I asked to talk to the manager and was told to wait. I do not recommend this place to anyone at this point. I would even give a single star, but in order to submit this I have to give a one.

1 rating

December 23, 2019 was going to get my son's hair cut for Christmas. First time for me, second time for him. Show up and knowing the crowds and line will be long had a mind set to be calm and patient. We show up at 7:30 p.m. (store closes at 8 pm). All the chairs are in use and waiting area is packed(not a single seat available) So we sign-in and we are number 8 on the waiting list. I ask how long of a wait and the front girl says around 45 minutes. After looking around and not wanting to stand for that long we go back to the vehicle and wait. After about 15 minutes (7:45 pm) I send my son in to check the list, at this point we are still #8. So we continue to wait outside in the truck cause it is 55 degrees outside. (7:55 pm) son goes back in to check the list and comes back to the truck to say we have moved to #6. We continue to wait inside the truck. (8:15 pm) Son goes to check the waiting list, we have moved to #3, at this point we get out of the truck and go to the door. The door is lock which is understandable because it is after closing time so we wait for the current two customers to come out. At this point I noticed two of the hair stylist come up to the front desk and look at me and my son and not knowing professionally how to read lips get the gist of their conversation through the glass that they were done for the night and why are there people waiting outside. When the door is unlocked to let the current customers out and we go in I am met and blocked my the manager of the store and told that they are closed. I mentioned we are on the waiting list and have been waiting since 7:30 pm ( at this point is almost 8:30) I mentioned those two stylist saw us out here and could have come to see what we were waiting on and in fact the receptionist lady was at the front and could have mentioned they have been waiting and yes they are on the list. BUT No we were not let in. We were not in the store by 8pm when they lock the doors, yet no posted signage is posted of this rule. Bottom line is the management needs to be retrained on customer service and how to handle long waits at closing time. I, my family, and anyone I can tell will never set foot into that location again due to the way we were treated.

Rated 2.8 out of 5.0 based on 9 Client reviews

Jay S. | August 16, 2020 Haircut

"Called ahead earlier in the day and asked if they were accepting personnel and how (wasn’t sure on h"

Fabian L. | May 19, 2020 Overall Experience

"Hi. Me and my son checked in at 1 pm and was told that I would be contacted when we were up. We wait"

John S. | December 23, 2019 Service

"December 23, 2019 was going to get my son's hair cut for Christmas. First time for me, second time f"

K D. | October 30, 2019 Service

"I have been taking my son to the Calallen Sports Clips since it opened, because they are the only on"

Melissa A. | June 18, 2019 Service

"Sorry use for "check-in online". They say you can check in 30 min prior... so i get here (within my"

Hilario S. | May 23, 2019 Stylist

"Linda did an amazing job. Great job on my hair and beard! Got many compliments. Thanks Friend! "

Kirk Y. | October 30, 2018 Stylist

"Linda starting cutting my hair shortly after the Calallen (78410) Branch opened, in Dec of 2017. She"

Priscilla H. | September 7, 2018 Overall Experience

"Wow!! My boys loved it!! Thank you RC for the MVP treatment. I will come back and bring my boys!! 😘"

Mason R. | May 15, 2018 Stylist

"My Sylist made me feel very welcomed, she was friendly and knowledgeable about the hair products. Th"